At Movejuice, we strive to provide a seamless and satisfying experience for all our customers. Below is our Shipping and Return Policy to ensure transparency and clarity regarding your orders.

Shipping Policy

1. Order Processing

  • Orders are processed Monday to Friday (excluding public holidays).
  • Orders placed before [cut-off time, e.g., 2 PM] will be processed on the same business day. Orders placed after this time will be processed on the next business day.

2. Shipping Options

  • We offer various shipping options to cater to your preferences, including standard and express delivery.
  • Shipping costs are calculated at checkout based on your location and chosen shipping method.

3. Delivery Time

  • Standard Shipping: [Estimated delivery time, e.g., 3–7 business days].
  • Express Shipping: [Estimated delivery time, e.g., 1–3 business days].
  • Delivery times may vary depending on your location and courier service.

4. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the status of your delivery.

5. Shipping Restrictions

  • We currently ship to [list of countries/regions].
  • Movejuice is not responsible for delays caused by customs or local regulations in your region.

Return Policy

1. Eligibility for Returns

  • Due to the nature of our products, we only accept returns for the following reasons:
    • The product is defective or damaged during shipping.
    • Incorrect item(s) received.
  • Products must be unopened, unused, and in their original packaging to qualify for a return.

2. Return Process

  1. Contact our customer service team at [email protected] within 7 days of receiving your order.
  2. Provide your order number, proof of purchase, and a description of the issue. Supporting photos may be required for verification.
  3. Once your return request is approved, we will provide instructions on how to return the product.

3. Refunds and Replacements

  • For approved returns, you may choose between a replacement product or a refund.
  • Refunds will be processed to your original payment method within [e.g., 5–10 business days] after we receive and inspect the returned item.
  • Shipping costs for returning the product are the responsibility of the customer, unless the return is due to our error (e.g., wrong or defective item).

4. Non-Returnable Items

  • Opened, used, or tampered products cannot be returned due to health and safety reasons.
  • Products purchased through third-party sellers or unauthorized distributors are not eligible for returns or refunds.

Contact Us

If you have any questions or concerns about your shipping or return process, feel free to reach out:
📧 Email: [email protected]

We are here to ensure your satisfaction with every purchase. Thank you for choosing Movejuice!